Email Encore Alert support
Include a short description of the problem and the type of device you are using.
encorealert@nimblebeaconlabs.comQuick help
Account and cloud sync
Confirm you are signed into the intended account. If syncing appears delayed, keep the app open briefly and try again on a reliable connection.
Notifications
Enable notifications inside Encore Alert and allow notification permission in your device settings. Delivery timing can also depend on your connection and device settings.
Concert or ticket details
Refresh live concert data and check the official event page. Dates, sale times, prices, inventory, and fees can change without notice.
Password and email help
Use Forgot Password? on the Account screen to request a reset email. New users can use Resend Confirmation Email if the first confirmation message does not arrive. Check the spam or junk folder before requesting another message.
Account deletion
Sign in, open the Account screen, and choose Delete Account to permanently delete the account and synced Encore Alert data. Contact support if you cannot access the app.
Before contacting support
- Restart Encore Alert and confirm your internet connection.
- Try the action again and note any message displayed.
- Do not email your password, authentication link, or payment information.